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DESCRIPTION
Do you have a passion for creating safe online environments, a sharp eye for detail, and the drive to deliver high-quality results in a client-focused setting? Become a Community Operations Analyst in beautiful Dublin!
Our client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers - proud of their ability to consistently exceed goals. You will work on a project for a social networking company that operates on a worldwide level. The company engages in the development of social media applications for people to connect through mobile devices, personal computers, and other surfaces. It enables users to share opinions, ideas, photos, videos, and other activities online.
As a Community Operations Analyst, you will be an integral part of the Operations Integrity department, which is dedicated to ensuring adherence to community standards and implementing safety measures on clients’ platforms. Your primary responsibilities will involve reviewing reported or flagged content and evaluating it against company standards. In performing these tasks, you will need to meticulously adhere to client policies and escalate any inconsistencies or ambiguous situations. A solid understanding of cultural norms, current trends, and contemporary issues is essential for this role.
What will you do?
- Assist the client’s community and help resolve inquiries empathetically, accurately and on time
- Stay knowledgeable about client products and community standards
- Review reported content within agreed turnaround times and quality standards
- Enforce Terms of Use by monitoring reports of abuse
- Make well-balanced decisions and advocate for community well-being
- Investigate and resolve issues such as account support requests or reports of abusive content
- Gather and analyze data to improve overall user experience
- Identify workflow inefficiencies and suggest improvements
- Use market-specific insights to develop scalable user support solutions
- Recognize trends and escalate issues outside policy to the global team
REQUIREMENTS
Candidate profile
- Native or near-native proficiency in Dutch (C2/C1)
- Fluent in English (minimum B2/C1)
- Strong cultural understanding of the Dutch market
- Previous office experience preferred but not required
- Extremely reliable, consistent, and hard-working
- Passionate about creating a positive and safe user experience
- Flexible and comfortable in a fast-paced work environment
- Ability to learn new information quickly
Essential competencies
- Strong interpersonal, verbal, and written communication skills
- High empathy and strong personal resilience
- Ability to work under pressure and adapt quickly
- Good decision-making and problem-solving abilities
- Effective time management and prioritization
- Strong team player
- Ability to consistently meet KPIs