You are seeing job offers with languages in Europe. Companies publishing with Europe Language Jobs are looking for multilingual speakers to work in top locations in Europe. Job offers with languages are published every day on our site, so keep looking for the right position for you. Complete your CV information and you will be able to see job offers matching your languages and skills. You can search by language, country, city and sector and you can do further searches using the Find Jobs By box. You are only a few clicks away from landing a language job in Europe!

Polish Customer Experience Advisor

Sofia , Bulgaria

Talingual

Mandatory:

Polish Proficiency

Company

Talingual

Employment type

Full time

Experience

Entry level

DESCRIPTION

Role: Polish speaking Customer Experience Advisor

Location: Office based Sofia, Bulgaria

Salary: approximately 1100 EUR net p/m (depending on experience)

Operational Hours: 40 hrs p/week rotational between 10:00 - 19:00 Monday - Friday

Relocation: Relocation package is discussed individually but can include assistance with flight reimbursement plus up to 21 days company accommodation provided on arrival, plus monthly accomodation allowance of up to 300 LEV p/m. Assistance to find long term rental.

The Company

Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

The role

Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.

This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.

Key Responsibilities

Respond to customer queries via email, chat, and/or phone in a professional and timely manner
Assist users with account-related concerns and billing inquiries for digital content and subscription services
Provide support for mobile payment services, including transaction reviews and refund processes
Help users navigate family account setups and controls
Troubleshoot issues with accessing or using digital media content (books, movies, apps)
Deliver exceptional customer service with a focus on empathy and resolution

REQUIREMENTS

Fluent in Polish
Good command of English
Previous experience in a customer service role is preferred
Tech-savvy with the ability to quickly learn new platforms and interfaces
Excellent problem-solving and multitasking abilities
Patient, empathetic, and customer-focused
Comfortable working in a fast-paced, structured environment with performance targets

Customer Experience jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?