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DESCRIPTION
Role: Polish speaking Customer Experience Advisor
Location: Office based Sofia, Bulgaria
Salary: approximately 1100 EUR net p/m (depending on experience)
Operational Hours: 40 hrs p/week rotational between 10:00 - 19:00 Monday - Friday
Relocation: Relocation package is discussed individually but can include assistance with flight reimbursement plus up to 21 days company accommodation provided on arrival, plus monthly accomodation allowance of up to 300 LEV p/m. Assistance to find long term rental.
The Company
Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.
The role
Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.
This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.
Key Responsibilities
- Respond to customer queries via email, chat, and/or phone in a professional and timely manner
- Assist users with account-related concerns and billing inquiries for digital content and subscription services
- Provide support for mobile payment services, including transaction reviews and refund processes
- Help users navigate family account setups and controls
- Troubleshoot issues with accessing or using digital media content (books, movies, apps)
- Deliver exceptional customer service with a focus on empathy and resolution
REQUIREMENTS
- Fluent in Polish
- Good command of English
- Previous experience in a customer service role is preferred
- Tech-savvy with the ability to quickly learn new platforms and interfaces
- Excellent problem-solving and multitasking abilities
- Patient, empathetic, and customer-focused
- Comfortable working in a fast-paced, structured environment with performance targets