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Deutschsprachiger Sales & Kundenberater (Inbound & Outbound)

Sofia , Bulgaria

Dunross s.r.o

Mandatory:

German Proficiency

Company

Dunross s.r.o

Employment type

Full time

Experience

Entry level

DESCRIPTION

???? Sofia, Bulgaria | ???? Hybrid nach der Einarbeitung

We are recruiting German-speaking (C1) professionals for a voice-based role combining inbound customer support and outbound sales, supporting a large European telecommunications project.

This position involves both inbound and outbound calls and is suitable only for candidates who are comfortable with active sales conversations on the phone.

Hinweis (Deutsch):

Diese Position erfordert Deutschkenntnisse auf C1-Niveau.
Die tägliche Kundenkommunikation erfolgt ausschließlich auf Deutsch und beinhaltet Outbound-Sales-Telefonate.

???? About the Role (Inbound & Outbound)

Inbound calls from existing customers
Outbound sales calls to promote and upsell telecom products and services
Performance-driven role with commission-based earnings

???? Working Hours

Monday – Friday 8 hours full time or 4 hours part time. (no night shifts.)
Start times: 08:00 / 08:30 / 09:00 / 09:30 / 10:00
Afternoon shifts available for part-time employees

????‍???? Key Responsibilities

Conduct inbound and outbound phone-based sales
Support customers with:
Mobile contracts
Billing and invoice queries
Internet and connectivity issues
Router troubleshooting
Technician visits
Fibre contracts and offers
Identify customer needs and actively sell relevant products
Achieve sales, quality, and customer satisfaction targets
Communicate in a professional, confident, and solution-oriented manner

REQUIREMENTS

Fluent German (C1 level) – mandatory
No English or additional languages required
Confidence in telephone sales, including outbound calls
Strong persuasion, negotiation, and communication skills
Goal-oriented, performance-driven mindset
Previous sales or BPO experience is an advantage
Willingness to relocate to Sofia, Bulgaria (relocation supported)

Wichtiger Hinweis:

Bitte bewerben Sie sich nur, wenn Sie sich sicher fühlen, aktiv Verkaufsgespräche auf Deutsch zu führen.

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