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DESCRIPTION
Are you passionate about customer service and travel? Our client is now hiring a dedicated and service-minded Travel Consultant to join their Nordic Market team!
In this role, you will provide professional guidance and service to customers, identify sales opportunities, and help create exceptional travel experiences for our clients' valued guests. Join a globally recognized travel brand and be part of a supportive, dynamic work environment.
About the company
Our client is a Norwegian travel company headquartered in Tromsø. The company operates coastal cruises along the Norwegian coast and has additional operations in Antarctica and Svalbard. As one of Norway’s most iconic brands, they are a popular attraction for both Norwegian and international travelers.
What will you do?
- Provide consultative sales and service through all communication channels
- Identify customer needs and respond professionally and promptly
- Maximize conversion opportunities through inbound and outbound contact
- Enter and update customer information according to procedures
- Follow up on customer interactions and escalate issues when needed
- Handle and resolve customer complaints to ensure satisfaction
- Be available for emergency support and training when required
- Work in shifts Monday–Friday (09:00–19:00) and occasional Saturdays (09:00–15:00)
REQUIREMENTS
Candidate profile
- Secondary education completed
- Previous experience in customer service or the travel industry
- Experience in phone-based inbound and outbound sales
- Familiar with Microsoft Office
- Native-level fluency in a Nordic language and strong English skills (written and verbal)
- Embody our clients' core values and proactive sales culture
- Strong communication and objection-handling skills
- Ability to multitask and thrive in a fast-paced environment
- Detail-oriented, self-motivated, and well-organized