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DESCRIPTION
Customer Service Specialist German Speaker (Remote)
Application Deadline: 12 June 2025
Training Start Date: 16 June 2025
About TalentWorldGroup
At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.
Position Overview
We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-level German and fluent English are required.
This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.
Key Responsibilities
Handle inbound and outbound customer service calls and case management
Serve as the first point of contact for homeowners using a booking platform
Provide timely, high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions
Maintain accurate records of call history and resolutions
Analyze call data and share customer feedback
Stay up to date with process and platform changes
Collaborate with internal and external teams through clear, documented communication
REQUIREMENTS
Requirements
Native-level German and fluent English
Proven customer service experience
Ability to multitask between live calls and case handling
Solid computer literacy and experience working online
Experience handling both inbound and outbound interactions
Clear, empathetic, and professional communication under pressure
Nice to Have
Experience with Zendesk or similar ticketing platforms
Familiarity with Slack or online team collaboration tools
Background in the online travel industry
Technical support background (electronics, machinery, or industrial sectors)
Proficiency in Salesforce and standard office tools
Technical Requirements
Internet: Stable wired broadband connection
Hardware:
Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB+
Storage: Minimum 10GB free
Screen: 1920x1080 resolution preferred
Wired USB headset
Operating System:
Windows 11 or later
macOS 13 or later
Work Schedule (CET Time Zone)
Monday to Friday: 9:00 AM 10:00 PM
Saturday to Sunday: 12:00 PM 8:00 PM
Evening shifts (after 6:00 PM) and weekend shifts become available after 34 weeks in production
Two days off per week