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DESCRIPTION
As a Customer Service Agent, your role is, together with your team, to handle customer issues with empathy and efficiency. The role will be to handle and respond to end-users' requests through multiple contact channels (phone, e-mail, chat).
The role requires maintaining solid customer relationships by handling their questions and concerns quickly and professionally, performing data entry, and using software programs.
REQUIREMENTS
The Ideal Profile:
- Fluent Hungarian, upper-intermediate English
- Customer support experience(not required)
- Proficient technical support knowledge
- Positive & flexible attitude
- Ability to deal calmly with frustrated customers
- Willingness to learn