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Swedish/Norwegian speaking Travel Agent in Helsingborg open_in_new
explore Helsingborg , Sweden
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DESCRIPTION
Experience a career-transforming opportunity!
Our client is a global company specializing in technology and services that support the future of brands in over 70 countries. With some of the world's largest and leading brands in their client base, there's a good chance you've already interacted with one of their 440,000 colleagues. Their employees deliver exceptional customer service to their clients' customers, helping them grow their businesses and build strong relationships.
If you're looking to be inspired and grow in your career, we encourage you to apply for the role of Travel Advisor for SAS and join a network of employees around the world. You will be part of the team that creates exceptional customer service experiences for SAS’s private customers. In this role, you will work from our client’s office in Helsingborg, Sweden.
About the role
Your day-to-day work will involve supporting SAS’s Swedish and Norwegian private customers with issues related to flight bookings, payments, and online services, among other tasks. You will provide updates and share information about flight times, available destinations, and special requirements (such as wheelchair access or traveling with pets). Furthermore, you will be an expert at planning and suggesting smart solutions to customers facing challenges like canceled or rebooked flights, delays, or changes in schedules. You will also assist with payments and refunds. Customer support will be provided via phone.
REQUIREMENTS
- This is a fixed-term contract for 6 months with a chance of extension. We are looking for someone who is an excellent listener, proactive, and always striving to create an exceptional customer experience. You are naturally positive and energetic, balancing professionalism with personality and engagement. You have strong verbal and written communication skills. You enjoy working independently and are flexible regarding changes in your workload. Stress tolerance is a crucial trait for thriving in this role.
- You are fluent in Swedish (C1) and English (B2), both spoken and written
- You understand Norwegian
- You are available to work within the customer center's opening hours, which are Monday to Friday from 07:00 to 19:15 and weekends from 09:00 to 18:15
- You can work onsite from our client’s office in Helsingborg
- You are at least 18 years old
- You possess good computer skills
- Experience in customer service and/or the travel industry is an advantage