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DESCRIPTION
Handle phone calls with customer queries and provide resolution to end users
Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc.
Make sure to solve cases within a certain timeframe and according to our performance goals.
If a problem is really urgent, let your supervisor know right away.
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer satisfaction
Meet quality standards on all handled contacts
Complete hours of staffed time on all rostered days
Handle contacts efficiently based on our goals for how quickly we respond, how long it takes to deal with each issue, and how often we solve them.
Do any extra tasks that help our clients or make our team better.
Go to training sessions when you need to.
REQUIREMENTS
We are open for part-timers (min. 20 hrs. per week) - here is a condition for the selected candidates - they must work full-time during their first two months for training and nesting purposes."
No night shifts
"Minimum C1 level for all languages and also dutch manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems
Previous experience in an outsourced customer service environment is of advantage.
Google Doc"
1 hour is lunch
4 calendar weeks of paid leave.
colleagues, Just started up up but soon to be 400