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Dutch Social Media Advisor- Flight & 3 Months Accommodation open_in_new
explore Remote , Greece
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DESCRIPTION
Location: Work from home (based in Thessaloniki, Greece)
About the Role
One of the most recognized brands in personal health. As a Social Media Customer Support Specialist, your goal is to create low-effort, high-quality customer experiences by identifying needs and offering personalized solutions.
Schedule: Monday to Sunday, rotational shifts.
REQUIREMENTS
Deliver support related to a wide range of Health & Home products (e.g. toothbrushes, irons, small kitchen appliances)
Use CRM and internal tools to document cases and track issue resolution
Proactively guide customers toward the most efficient resolution, ensuring a low-effort journey
Identify recurring issues and escalate cases when necessary
Common Case Types
Product not working after repair
Delayed or missing delivery updates
Functionality or feature inquiries
Basic troubleshooting (e.g. toothbrush stopped charging)
Pre-sales support and comparisons
Native or near-native Dutch speaker with strong written communication
Solid English skills (B1–B2) for internal communication
Digitally comfortable: able to use CRM tools, social media, and MS Office
Confident navigating online product info and guiding customers
No prior experience required; customer service or technical support background is a plus.
Familiarity with smartphones, consumer tech, and troubleshooting is beneficial