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Customer Service Specialist with Croatian - REMOTE

Remote , Remote

Beliani

Mandatory:

English Intermediate

Croatian Mother tongue

Company

Beliani

Employment type

Full time

Experience

Entry level

DESCRIPTION

Customer Service Specialist with Croatian - REMOTE

The Company: We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 19 markets across Europe, and constantly expanding our reach.

Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.

At Beliani, we cultivate a vibrant team spirit, where over 700 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today!

REQUIREMENTS

Your main tasks will be:

Provide professional customer support to Croatian speaking individual clients via phone, email, and chat
Manage inbound pre- and post-sales inquiries, ensuring high-quality and solution-oriented service
Present and advise on Beliani products, supporting customers in their purchasing decisions
Process customer orders accurately and efficiently
Coordinate and plan shipments to ensure timely and correct delivery
Monitor order execution and proactively resolve potential delays or issues
Collaborate with internal teams to ensure smooth operational flow
Report performance, key issues, and insights to the Team Leader

Your profile:

You are native/fluent in Croatian (min. C1)
You have a communicative level of English (min. B1)
You have great written and communication skills
You have good cultural knowledge of a given market
You are a fast learner
You have a good typing speed (min. 45 wpm)
You have good Microsoft Office and Google Cloud Suite knowledge
You are able to work in a team as well as individually
You are located in Szczecin (Poland) or would like to relocate - Remote option available
You are able to work under pressure and multitask

Multi Tasking jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?