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DESCRIPTION
Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!
We are looking for talents with great Spanish & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.
Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.
TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.
Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moscato and Piraeus).
What you will do:
- Review and categorize social media content based on specific guidelines.
- Ensure that all information uploaded by users follow the guidelines based on client’s policies.
- Make well balanced decisions to be an effective advocate for the online community.
- Ensure high quality and safe experiences for both people and businesses.
- Apply a content policy to digital content and execute handling procedures with consistency.
- Assist customers via chat, email or phone (depending on the project).
- Identify inefficiencies in workflows and suggest solutions.
- Follow company and client procedures and guidelines.
REQUIREMENTS
What we expect from you:
- Excellent verbal and written skills in Spanish
- Very good English knowledge
- Exceptional communication and soft skills, as well as problem-solving skills
- Ability to use Windows Operating Systems, internet applications and MS Office
- Solid team, and collaboration skills, work independently with limited supervision
- Attention to detail and ability to distinguish self-beliefs from moderated content and policies
- Be positive and proactive and have a desire for applying continuous improvement processes
- Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage