Spanish jobs abroad
34 job offers found
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explore St Julian's , St Julian's
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Spanish speaking Customer Service Representative - Athens open_in_new
explore Athens , Greece
DESCRIPTION
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
REQUIREMENTS
- Fluency in Spanish and English (verbal and written) is a must- have
- Fluency in Greek is nice-to- have
- Experience as a Customer Service Representative or similar CS role is appreciated
- Familiarity with the gaming industry is a plus
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, prioritize, and prioritize work
- Computer literacy
- Flexibility to work on shift rotation