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DESCRIPTION
We are looking for a Middle Office Specialist to join our Shared Services Centre in Barcelona, where you will play a key role in supporting contractors and freelancers across Europe.
Your responsibilities and impact in this role will be:
- Support the full contract lifecycle for contractors and freelancers, with a focus on Interim Management.
- Prepare, review, and manage contracts, ensuring all documentation, work permits, and certifications are accurate.
- Create and maintain candidate and client master data in ERP and other systems to ensure timesheets, invoicing, and reconciliation are accurate.
- Support onboarding of contractors, guiding them through portals, pay slips, and invoicing procedures.
- Handle client invoicing, including uploading invoices to portals, reconciling receivables, and managing self-billing processes.
- Identify and resolve invoice discrepancies in collaboration with finance and collections teams.
- Provide accurate and timely responses to candidate, client, and consultant queries.
- Generate reports for business needs, including contracts, invoices, and reconciliation data.
- Collaborate closely with recruitment consultants, payroll, finance, and legal teams to ensure smooth operations.
- Perform additional administrative or middle-office ad hoc tasks to support the team.
REQUIREMENTS
Skills, qualifications, and interests you need to succeed in this role:
- Fluency in German and English is essential; additional EU languages, especially Spanish, are a plus.
- 1–3 years of experience (or more) in customer service, HR, back office, billing, or shared service center operations.
- Proficiency in Excel and comfortable using systems such as Salesforce, Oracle, or other ERP tools.
- Strong attention to detail, accuracy, and a solution-oriented mindset.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work under pressure, manage deadlines, and adapt to changing priorities.
- Team player with the ability to work independently and take initiative.