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DESCRIPTION
Workster is an elite talent agency partnering with a top multinational technology firm to hire French-speaking Customer Experts for their Lisbon office.
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
REQUIREMENTS
- C1 level of French, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time