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Customer Support in Sofia, Bulgaria - Flights + Hotel

Sofia , Bulgaria

Multilingual Jobs Worldwide

Mandatory:

German Proficiency

Company

Multilingual Jobs Worldwide

Employment type

Full time

Experience

Entry level

DESCRIPTION

Are you looking to launch an international career with full relocation support and a competitive salary? We are currently seeking German-speaking Customer Service Representatives to join a professional and friendly team based in Sofia, Bulgaria.

Your Role as a Customer Service Representative:

In this role, you will be the first point of contact for customers, providing professional support and effective solutions to their inquiries. Your responsibilities will include:
Handling incoming calls, emails, or chats from customers
Listening actively to understand their concerns or questions
Assisting with orders, account information, or general inquiries
Troubleshooting issues and offering timely resolutions
Documenting interactions clearly and accurately in internal systems
Maintaining a friendly, helpful, and patient approach at all times
Collaborating with colleagues to ensure a smooth customer experience

REQUIREMENTS

What We’re Looking For:

Fluent German language skills (spoken and written)
Good command of English for internal communication
Strong verbal communication and interpersonal skills
Confidence using computers and common applications (MS Office)
Problem-solving mindset and ability to make informed decisions
Organized, reliable, and adaptable to different customer needs
Positive attitude and a team-player mentality
Completion of secondary education
Previous experience in customer service is an advantage but not required

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DESCRIPTION

REQUIREMENTS

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