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DESCRIPTION
Customer Support Agent - Dutch (Amsterdam based, onsite)
SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
As a Customer Support Agent for the Dutch market, you will be the voice of our company.
What you’ll be doing in this position:
- Supporting our Dutch-speaking customers by phone, email, chat and social media channels
- Supporting our merchants for all questions and inquiries about our POS solution
- You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
REQUIREMENTS
- Multi-tasking skills
- Excellent verbal and written communication (Dutch and English)
- Problem solving attitude
- Experience with CRM systems
- Demonstrated ability to work in team and also independently