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explore Benalmádena, Málaga , Benalmádena, Málaga
Dutch speaking Junior Social Media Content Moderator -Lisbon open_in_new
explore Lisbon , Portugal
DESCRIPTION
- Provide B2B support to small and medium-sized businesses via chat, email and phone
- Consult B2B clients on optimization procedures for their advertising base in the online and digital advertising domain
- Provide pre and post-sales support for all self-service products
- Offer recommendations to common B2B problems or frequently asked questions
- Maintain and ensure high level of customer satisfaction
- Identify trends and solve problems facing multiple SMB clients
- Provide customer insights and feedback from our B2B clients to engineering
REQUIREMENTS
- Native or proficient level of Dutch (C2)
- Advanced level of English both verbal and written
- Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
- Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
- Desire to learn and advance, be a curious investigator and problem solver
- Experience with online advertising products and social media will be considered a plus
- Must hold EU citizenship
- Be a local candidate or willing to relocate to Lisbon, Portugal