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DESCRIPTION
As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Team and advance your career as an
Credit Control Analyst- German Speaking
In this role You will:
- Effective cash collection and monitoring of customer accounts (or own portfolio – may be cross business or cross country responsibility) consistent with BP’s credit standard & policies and preparing collection reports.
- Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
- Dealing with customers’ accounts and keeping these fully reconciled
- Adhere to the Team’s regular Key Performance Indicators (such as working conditions and performance)
- Deal promptly with customer disputes / issues in order to secure payments and follow the escalation path
- Maintain and develop working relationship with Cross functions (incl: Sales, Customer Service team etc.)
- Be able to identify key , strategic or high risk business customers and issues and take actions together with the relevant stakeholders
- Use all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
- Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
- Manage order blocks, review/resolve all credit-held deliveries and customer restrictions.
- Compliance with all relevant Credit Management related and QMS policies
REQUIREMENTS
What You will need to be successful:
- Previous credit control / cash collection or customer service experience is preferred
- Any kind of College Degree or Economics High School or equivalent experience
- Fluency in English AND German
- Able to deal with complex situations while maintaining the right balance of customer and business focus
- Good level of analytical skills, numeracy and financial awareness.
- Effective problem solving approach.
- Excellent communication skills.
- Efficient time management and prioritization skills.
- Continuous improvement attitude with an open minded and adaptable work ethic.