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Customer Support - German - on site Lisbon (with relocation)

Lisbon , Portugal

Genpact

Mandatory:

German Advanced

Company

Genpact

Employment type

Full time

Experience

Mid Level

DESCRIPTION

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industryfirst accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

Inviting applications for the role of Customer Support – German - Onsite Lisbon

Responsibilities:

Responsible for providing support for customers across voice by investigating, troubleshooting and resolving customer issues.
Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

REQUIREMENTS

Qualifications we seek in you!

Any Graduate degree (good to have)
Strong problem-solving and decision-making abilities
Experience in Customer Service/Support with voice
Ability to multitask, prioritize, and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Great communication skills to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.
Must be able to read, write and speak in English
Very good knowledge of English and German min B2

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