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DESCRIPTION
As part of our international Customer Support Team, you’ll be the voice of SumUp for our German speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.
This is more than a support role it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.
???? What you’ll do
Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset.
Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.
Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).
Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.
Continuously learn about our products and services to provide accurate, up-to-date support.
REQUIREMENTS
Fluent in German and English (C1 or above) — communication is your superpower.
Passionate about helping people and solving problems.
Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.
Comfortable working in a fast-paced, international environment where every day brings something new.
Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.
Flexible with a rotating schedule and open to new challenges.