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DESCRIPTION
Location: Lisbon
Role: German speaking Video Content Moderator
Salary: 18,500 EUR gross p/m plus performance bonus of up to 5% plus monthly meal allowance and monthly transport allowance. Additional 25% top up for hrs worked between 10 pm and 7 am.
Hours of work: 40 hrs p/week, rotational - operational hours are 24/7
Relocation package: if relocating - 2500 euro relo bonus gross paid with first salary payment
Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this exciting new role in Lisbon. This sea-side city of Portugal has lots to offer from the beautiful old parts to new and modern architecture. If you like the sun and the sea then this city is right for you!
In this role you will:
- Review user reports regarding website/media content
- Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries to defined policies and procedures
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Review sensitive content, sometimes involving graphic or disturbing subject matter
REQUIREMENTS
- Fluent in German
- Good command of English
- Availability to work on a three-shift mode (morning, afternoon and night, 7 days a week)
- Excellent communication (verbal and written) and interpersonal skills
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent organisational and time management skills
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard