Customer Care jobs abroad
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DESCRIPTION
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Take incoming user requests
- Solve requests/incidents that require a higher level of technical knowledge
- Solve requests/incidents related to more specific products/apps like Soundtouch & Bose Music.
- Maintain knowledge and expertise associated with applications specific to Users.
- Proactively update customers with status and resolution progres
REQUIREMENTS
Your qualifications
Concentrix is a great match if you:
- Are proficient or bilingual in Dutch and have an advanced level of English
- Have excellent customer care skills
- Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products.
- Are Windows and Mac environment literate,
- Have 1 year in a customer service environment, preferably technical support
- Have excellent customer care knowledge and awareness
- Have good communication and team skills, flexibility and stress resistance
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.