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DESCRIPTION
About the Company ✨
L’Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty. With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Responsibilities
- Customer Contact: Communicate with customers via live chat, phone, emails, webforms, and social media.
- Request Management: Handle consumer requests related to information and complaints.
- Service Excellence: Provide precise and timely beauty and product advice.
- E-commerce Assistance: Address questions related to returns, deliveries, or refunds.
- Product Care Advice: Offer recommendations on products, alternatives, or specifics.
- Database Maintenance: Manage data-related inquiries (GDPR, unsubscribing from newsletters, data breaches).
- Health Report Registration: Document health-related conditions.
Join us at Teleperformance Portugal and be part of a team dedicated to beauty and excellence!
REQUIREMENTS
Your Profile
- Native German speaker with excellent communication skills
- Proficient in English (at least B2 level: written, spoken, and read)
- Customer-oriented with strong problem-solving skills
- Empathetic and focused on customer satisfaction
- Team player with good IT skills and competence in using reporting tools
- Flexible and available to work in shifts
Preferred Qualifications:
- Experience in the cosmetics and luxury sector
- Knowledge and experience with digital and social media
- Previous experience in customer service