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Italian Technical Product Specialist | Digital Ads - Lisbon open_in_new
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DESCRIPTION
If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
Responsibilities:
As a Technical Support Digital Ads, you will:
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
- Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
- Partner with inhouse technical specialists to educate advertisers on product features and common issue types
REQUIREMENTS
- Are fluent, verbal and written in Italian (C1)
- Have a degree in Marketing or related field
- Have experience in Digital Marketing
- Have experience on paid campaign management (mandatory)
- Have experience in a Contact Centre, Service program for any Advertising Tech company
- Have the ability to work as a team member, as well as independently
- Are fluent with any social media products usage and basic understanding of digital advertising