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DESCRIPTION
We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.
Responsibilities:
- Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
- Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
- Regular and coherent reporting to of all actions taken and results found.
- Training and development plans.
- Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
- Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
- Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
- Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
- Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
- Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.
REQUIREMENTS
- Fluent English and Greek.
- 2 years of I-gaming experience at least.
- Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry.
- Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
- Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
- Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
- Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.