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DESCRIPTION
Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you!
Your responsibilities and impact as a VIP Concierge will include:
- Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English.
- Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences.
- Providing expert advice on luxury dining, cultural events, and bespoke activities.
- Handling urgent and complex requests with efficiency, creativity, and discretion.
- Ensuring an exceptional, personalized experience from first contact to final delivery.
REQUIREMENTS
Skills, qualifications, and interests needed to succeed in this role:
- Native-level Dutch/Flemish speaker with strong English skills (B2 or above).
- Experience in customer service, hospitality, travel, or luxury services is a plus.
- Strong communicator with a proactive, solution-oriented mindset.
- Adaptable, detail-oriented, and confident in meeting high expectations.
- Comfortable using ticketing systems (Salesforce experience is an advantage).