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DESCRIPTION
Are you motivated by providing good customer experience, are you passionate about IT and do you speak Finnish fluently? Then we have the perfect vacancy for you in beautiful Hungary!
In your role, you will deliver the best customer experience for Finnish-speaking clients via phone.
About our client
Our client is a global customer experience specialist, providing customer care, sales, technical support and credit management services through their extensive network of contact centers and work-at-home agents. They are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals
What You’ll Be Doing:
Become an expert and provide an outstanding experience to our customers
Assess the nature of product or service issues and resolve basic to complex support problems for customer inquiries received via email and phone (and occasionally live chat)
Use a variety of modern communication channels to offer the best possible service
Administratively process the customer experience cases via a different computer application
REQUIREMENTS
- Fluent language skills in Finnish and English
- Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat
- Must demonstrate strong communication and interpersonal skills
- Requires basic software knowledge
- Must be able to efficiently manage multiple projects and tasks at the same time
- Secondary school is required
- Competencies Valued
- Displays passion for and responsibility to the customer
- Displays innovation in everything you do
- A strong drive to complete tasks
- Displays personal and corporate integrity