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Customer service agent NATIVE GERMAN – SEVILLE
explore Seville, Andalusia, Spain , Seville, Andalusia, Spain
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DESCRIPTION
We are currently looking for a Quality Assurance Analyst for our project:
The primary objective of the Quality Assurance Analyst is to be a SME
(Subject Matter Expert) for quality guidelines and review / rate various types of content, which
could be audio, video, text, photos, and provide ratings on their individual judgements /
decisions, restricted within the options being provided as per the task guidelines with written
explanations to support their ratings and help improve rater quality over time.
Role / Responsibilities:
- To be a SME ( Subject Matter Expert) for quality guidelines;
- To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements / decisions restricte within the options being provided as per task guidelines;
- Participate in calibration sessions with the team and included stakeholders for the workflows as per instructions from the team lead;
- To do Peer audits as a part of the process model and also to assist in training as per need;
- To coordinate with other team members for sharing best practices.
REQUIREMENTS
- English C1;
- University Degree (preferred);
- Basic level computer handling skills (along with a typing speed of 25-30 words per minute);
- Comfortable with G suite, especially Google Sheets;
- Detail oriented, rigorous, analytical;
- Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner;
- Strong sense of logical reasoning with decision making.