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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Analyst with French and English you will be a part of a great team and all together will:
- Review user-generated back-office information to ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
We’re looking for someone with:
- High attention to detail
- Ability to defend decisions and provide context in thought process
- Ability to identify patterns in behavior that can be leveraged for improved decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
REQUIREMENTS
Required Qualifications:
- Ability to process sensitive information
- Fluent in French
- B2 or higher English language skill
- Knowledge of pop culture, global events, and culture of the market(s) you are serving