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Fitbit Products Support Specialist with Italian and English open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate
As a Fitbit Products Support Specialist with Italian and English, you will be part of a great team and will:
- Help our users with any issues they might have via tickets or calls
- Provide solutions to everyday device use questions on a case by case customer-oriented approach
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?
REQUIREMENTS
What we expect from you:
- Very good knowledge in Italian language (B2 or similar) for daily communication with customers
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment