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DESCRIPTION
Are you fluent in Czech and ready to start a new career in Greece? Then we have a sunny opportunity for you as a Customer or Technical Support agent.
The Company
Our client is an outsourcing company with a giant network of multiple offices located in 76 countries that serve a total of 160 markets. They pride themselves on being one of the best in the world at what they do: Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs.
The Position
As a Customer Service Agent based in Greece, you will work together with your team to handle customer inquiries with empathy, efficiency, and professionalism. After completing the initial on-site training in Athens, you will continue working from the office location assigned to your project.
The role involves handling and responding to end-users’ requests through multiple contact channels, including phone, email, and chat. You will be responsible for building and maintaining strong customer relationships by addressing questions and concerns promptly, while also performing accurate data entry and working with various internal software systems.
REQUIREMENTS
Fluent Czech, upper-intermediate English
Customer support experience
Proficient technical support knowledge
Positive & flexible attitude
Ability to deal calmly with a frustrated customer
Willingness to learn