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German Customer Service Advisor - Hospitality in Málaga

Malaga , Spain

Workster

Mandatory:

English Advanced

German Proficiency

Company

Workster

Employment type

Full time

Experience

Entry level

DESCRIPTION

Workster is partnering with a leading international customer experience provider to recruit a German-speaking Customer Service Representative for a prestigious hospitality project in Málaga. This role focuses on inbound customer support and reservations management for hotel guests across the DACH region.

We are looking for someone who combines excellent communication skills with a commercial mindset and a passion for delivering top-tier customer experiences.

Key Responsibilities

Receive inbound calls from German-speaking customers and assist with inquiries related to hotel bookings and services
Confirm reservations, handle booking modifications, and provide information on room availability, amenities, and policies
Deliver outstanding customer service by understanding and resolving customer concerns with professionalism and empathy
Apply sales techniques where appropriate to close bookings and promote additional services
Document customer interactions accurately in internal systems
Escalate complex cases when needed, following company protocols
Maintain up-to-date knowledge of the brand’s hotel offerings, promotions, and terms

REQUIREMENTS

Native-level fluency in German, with excellent communication skills
English fluency (B2/C1) – both verbal and written
Valid European passport or NIE, NAF number, and Spanish bank account
Previous experience in customer service or reservations is preferred
Commercial mindset and ability to handle objections
Strong interpersonal skills and the ability to work in a team-oriented environment
Willingness to work rotating shifts, including weekends, between 08:00 and 22:00

Hospitality jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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