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Help-Desk Representative with Arabic

Sofia , Bulgaria

Astrea Recruitment

Mandatory:

English Advanced

Arabic Proficiency

Company

Astrea Recruitment

Employment type

Full time

Experience

Entry level

DESCRIPTION

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and

streamlined business services worldwide, we are looking for – Help-Desk Representative with Arabic .

Key Responsibilities:

*Provide professional first-line support to users via phone, email, and live chat, ensuring a positive customer experience;

*Review and resolve user inquiries, reports, and account-related issues in accordance with company policies and procedures;

*Escalate complex or sensitive cases to the appropriate internal teams when necessary;

*Maintain accurate documentation of customer interactions, case updates, and resolutions in internal systems;

*Support daily administrative and operational tasks while delivering high-quality customer service.

Requirements:

* Good command of Arabic, along with strong English communication skills, both written and spoken;

* Interest in building a career in digital trust, online safety, or customer support operations;

* Strong communication and problem-solving abilities with a customer-oriented approach;

* Ability to follow internal guidelines and handle sensitive or repetitive tasks in a professional manner;

* Previous experience in customer support, content review, or a similar field is considered an advantage, but is not required.

What our client offers:

*Salary range: EUR 1,400 – EUR 1,800 gross per month, depending on qualifications and

relevant experience;;

*Performance-based bonuses;

*Opportunity to work in a dynamic, multicultural environment;

*Paid initial training and ongoing development programs;

*Clear career path with opportunities for internal growth;

*Full-time job, 8-hours shifts on schedule;

*Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, license No 1809).

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DESCRIPTION

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