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DESCRIPTION
Are you fluent in French and looking for an exciting remote opportunity in Greece? Join our client’s dynamic team and work with some of the world’s most recognizable brands!
Enjoy a rewarding role as a Customer Service Advisor, assisting customers via calls, emails, and chats while providing top-notch service. Take advantage of a relocation package that includes prepaid flights, initial accommodation, and full support for settling in Greece. Apply today and become part of a multicultural work environment!
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Handle calls, emails, and chats in French with professionalism and care.
Act as a brand ambassador, staying informed about promotions and current offers.
Address account and billing issues, upsell services, troubleshoot, and manage fraudulent orders and returns—always following provided guidelines.
Build and maintain strong relationships with customers, offering empathetic and professional service.
Record customer interactions in the CRM system, including shipping instructions.
Monitor and follow up on cases to ensure timely and effective resolution.
REQUIREMENTS
Fluent in French (C1/C2) with good command of English (B2+).
You must possess the legal documents required to work in Greece (EU passport or valid work visa).
Excellent communication and problem-solving skills.
Basic IT skills and ability to multitask effectively.
Strong interpersonal skills and adaptability to shift-based work schedules.
Prior customer service experience is a plus!