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DESCRIPTION
We are seeking a skilled and dedicated German speaking Sales Operations Analyst. The ideal candidate will be responsible for managing a variety of contract-related tasks and ensuring the effective administration of contract agreements. Collaborate with stakeholders, handle issues, and provide exceptional customer care.
Key Responsibilities
· Handle cases related to contract management, order processing, customer care, invoicing and cancellations.
· Manage contractual agreements and ensure compliance with established terms and conditions.
· Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.
· Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
· Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.
· Participate in discussions on new products and integration into standard processes.
· Provide exceptional customer care and manage inquiries across various channels
REQUIREMENTS
Skills and Specifications:
· Advanced proficiency in German (B2) and medium proficiency in English.
· Ability to prioritize multiple tasks and maintain professional relationships.
· Good judgment, decision-making skills, and professional appearance.
· Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.
· Excellent communication and problem-solving skills.
· Flexibility, adaptability, and enthusiasm with high levels of patience.
· Proficiency in CRM systems and call center software.
· Strong communication skills to build rapport with customers.
· Proven track record in sales operations or customer service preferred.
· Goal-oriented mindset and team player.
Education and Qualifications:
· Minimum of 1 year of experience in customer service and/or complex Backoffice processing.
· Experience in the Telco industry preferred.