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Customer Support Representative with Finnish

Gdansk , Poland

Telus Digital

Mandatory:

English Intermediate

Finnish Advanced

Company

Telus Digital

Employment type

Full time

Experience

Entry level

DESCRIPTION

About the Project

Our client is a global provider of innovative solutions in the e-mobility sector, supporting car manufacturers, fleet managers, and electric vehicle users. Through advanced platforms and services, the company enables seamless access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.

Role Overview

As a Customer Support Representative, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email). The role focuses on handling billing, account-related inquiries, and other customer service topics, ensuring a smooth and positive customer experience.

REQUIREMENTS

Requirements

Language skills: C1 in the primary language + B2 English
Strong communication skills (both written and verbal)
Good PC skills, including MS Office package
Previous experience in customer service is preferred
Experience in contract/account management is a plus
Experience with billing, invoicing, or payment processes is an advantage
Proactive mindset and customer-oriented approach
Strong organizational skills and ability to work independently
Availability for shift work Monday through Friday from 8:00 a.m. to 8:00 p.m.
Ability to work from the office in Gdańsk
Ability to work full-time

Key Responsibilities

Handle inbound customer interactions via phone and email in a professional and timely manner
Provide support on billing, invoices, and payment-related inquiries
Assist customers with account-related topics and general service requests
Investigate and resolve customer issues by collaborating with internal teams when needed
Ensure accurate documentation of all interactions in internal systems
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Follow internal processes and client guidelines to ensure service quality and compliance
Identify recurring issues and contribute to continuous improvement initiatives

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DESCRIPTION

REQUIREMENTS

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