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German-Speaking Customer Service Specialist - Sofia Bulgaria open_in_new
explore Sofia , Bulgaria
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DESCRIPTION
About the Opportunity
Dunross is partnering with a leading international outsourcing company to recruit German-speaking talent for their customer experience hub in Sofia, Bulgaria. Our client is one of the largest employers in the customer experience industry in the region, supporting world-renowned brands across technology, e-commerce, gaming, finance, healthcare and consumer products.
If you are a confident German speaker looking for a fresh start in a vibrant European capital, with full relocation support and a clear career path, this opportunity is for you. No previous experience is required – full training is provided.
What You Will Do
• Deliver high-quality support to German-speaking customers via phone, email, chat and social channels.
• Handle product, account and service enquiries with professionalism and empathy.
• Troubleshoot issues, find solutions and escalate complex cases where needed.
• Use CRM and ticketing tools to accurately log every interaction.
• Meet quality, efficiency and customer satisfaction targets.
• Contribute ideas to improve processes and the customer experience.
REQUIREMENTS
What We Are Looking For
• Fluent German (C1 / native level) – spoken and written.
• Good working English (B1 – B2) for internal communication and training.
• Strong communication skills and a customer-first mindset.
• Computer literacy and the ability to navigate multiple systems at once.
• Willingness to work in shifts (depending on the project).
• EU citizenship or valid work permit for Bulgaria.
• Previous customer service experience is a plus, but not required – we welcome career-starters and career-changers.