NEW
Customer Enquiries jobs abroad
795 job offers found
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers - whether it’s via phone, email, or chat - resolving enquiries quickly and effectively.
What you'll do
- Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
- Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
- Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
- Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
- Coach teammates and provide feedback to improve training and processes;
- Remain flexible and responsive to changing business and customer needs.
REQUIREMENTS
- Excellent written and verbal level of English (C1/C2) and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad;
- Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
- Experience in practicing excellent customer service principles;
- Prior demonstrated experience of working to targets.