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Travel Support Representative with Swedish

Sofia , Bulgaria

Concentrix Bulgaria

Mandatory:

Swedish Proficiency

Optional:

English Advanced

Company

Concentrix Bulgaria

Employment type

Full time

Experience

Entry level

DESCRIPTION

We need your expertise!

Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Swedish and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals and beyond for their trips.

Do you want standard working time? Not a problem!

Our lines are open 10:00a.m. – 7:00p.m. Mon-Fri to help you strike an excellent work-life balance!

Core Responsibilities:

Provide excellent customer service to our clients via the different channels (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)
Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance
Track, document and retrieve information in call tracking database

REQUIREMENTS

Skill Requirements:

Fluent in Swedish, both written and verbal and working level of English. (With basic understanding to industry related terminologies)
Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
High school diploma with three to six months of relevant experience is preferred
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Strong customer service skills, great communicator with ability to work as a team member
Ability to rotate shifts, as needed

Business Process Improvement jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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