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French speaking Customer Service & Technical Support Advisor

Barcelona , Spain

TP Spain

Mandatory:

French Mother tongue

Optional:

English Advanced

Company

TP Spain

Employment type

Experience

Entry level

DESCRIPTION

Description

We are looking for a French speaking Customer Service & Technical Support Advisor with English.

Purpose of the role

We would like to have experts to become ambassadors of our brands

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

REQUIREMENTS

Requirements

C2 Level of French
Advanced level of English
Listening and understanding capacity
Empathy (Understanding others)
Customer focus
Problem solving and Technical learning
Integrity and trust
Conflict management

Desirable experience

Digital (User level)/ e-commerce user.
Cross-Selling Up-Selling.
Social Media User
A plus if they have previous experiences in services in store attending consumer´s on these product categories

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Selling jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

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