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French speaking Customer Service & Technical Support Advisor open_in_new
explore Barcelona , Spain
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DESCRIPTION
Description
We are looking for a French speaking Customer Service & Technical Support Advisor with English.
Purpose of the role
We would like to have experts to become ambassadors of our brands
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.
REQUIREMENTS
Requirements
C2 Level of French
Advanced level of English
Listening and understanding capacity
Empathy (Understanding others)
Customer focus
Problem solving and Technical learning
Integrity and trust
Conflict management
Desirable experience
Digital (User level)/ e-commerce user.
Cross-Selling Up-Selling.
Social Media User
A plus if they have previous experiences in services in store attending consumer´s on these product categories