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DESCRIPTION
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
Your Responsibilities
Effectively communicating with customers in their designated language.
A high emphasis on quality, with particular attention to detail and accuracy.
Providing an outstanding client experience and resolving issues on first contact.
Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
Escalating requests where
Thoroughly investigating player
Promoting a “Safer Gaming” philosophy.
Staying Up-to-date on rules, processes, and licensing needs.
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs.
REQUIREMENTS
Native Portuguese speakers
Fluency in English Language
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required.
Ability to perform under pressure
Accountability and conscientiousness