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Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.
Requirements:
At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Excellent German native level written and spoken communication skills
Fluency in English
Proactive attitude and strong team-spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays)
Office based on Lisbon
Valid Legal Work Permit
Responsibilities:
You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures
Our offer:
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation allowance*
*Relocation applicable only for international candidates joining us from abroad