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DESCRIPTION
This position requires you to collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement, etc.
Your daily tasks:
- Manage and communicate with high-end client partners on a regular basis,
- Provide wide-range support regarding the incentive programs to client partners via mail,
- Respond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries,
- Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client,
- Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation
REQUIREMENTS
- Excellent written communication skills – English & Portuguese (B2),
- Willingness to work from the office and on the 01:00 PM - 09:00 PM shift,
- Interest and ability to quickly learn high-tech products and services,
- Intermediate to advanced computer literacy,
- Good numerical ability and logical reasoning,
- High level of attention to detail,
- Professional email writing skills,
- Experience in working with deadlines and KPIs,
- Team player with the ability to work with multiple stakeholders involved,
- Strong client relationship management and customer service skills