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German speaking Customer Support Specialist - Digital Advert

Barcelona , Spain

TP Spain

Mandatory:

English Proficiency

German Mother tongue

Company

TP Spain

Employment type

Experience

Entry level

DESCRIPTION

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!

Purpose of the role:

As a member of the TP, you will be working to support live providers in Local Services Ads by Google.

You will become a digital expert on requirements and support, providing expert support and guidance to live providers, becoming a trusted advisor on digital advertising strategies and contributing significantly to their business success.

Responsibilities:

Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
Provide expert-level support and manage complex escalations with precision and professionalism.
Ensure strict content compliance through proactive monitoring and resolution.
Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
Oversee onboarding processes, ensuring seamless transitions and full compliance.
Serve as a regional authority on verification standards and onboarding protocols.
Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.

REQUIREMENTS

C2 level of German and English.
Extensive experience in customer service and stakeholder engagement.
Exceptional communication, analytical, and organizational skills.
Proven ability to work autonomously and deliver results under pressure.
Bachelor’s degree in Business or related fields.
2+ years experience in legal compliance, trust & safety, or verification, with deep knowledge of local legislation.
Familiarity with home services industries (e.g., plumbing, electrical).

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

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DESCRIPTION

REQUIREMENTS

SKILLS

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