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Jobs in Varna with languages

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Voice/Non-Voice Customer Support Specialist with Romanian

Varna , Varna

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Relocation package
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job offers of Sutherland at Europe Language Jobs

Voice/Non-Voice Customer Support Specialist with Romanian

Varna , Bulgaria

Mandatory:
DESCRIPTION

Job Description

Respond to customer inquiries via phone, chat, and email

Accurately document all customer interactions and case details in the CRM system

Follow communication procedures, guidelines, and policies.

Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout

Navigating multiple systems simultaneously

REQUIREMENTS

Qualifications

Excellent knowledge of Romanian (C1) and English (B2)

Excellent written and verbal communication skills

Strong computer literacy and the ability to navigate multiple systems and platforms with ease

Strong attention to detail and the ability to follow processes and guidelines accurately

Previous experience in a customer support or customer-facing role is an advantage

Flexible shifts 7 days a week

SKILLS

ARE YOU THE PERFECT CANDIDATE?