NEW
Jobs in Varna with languages
3 job offers found
You are seeing job offers with languages
in Europe. Companies publishing with Europe Language Jobs are looking for
multilingual speakers to work in top locations in Europe. Job offers with
languages are published every day on our site, so keep looking for the right
position for you. Complete your CV information and you will be able to see
job offers matching your languages and skills. You can search by language,
country, city and sector and you can do further searches using the Find Jobs
By box. You are only a few clicks away from landing a language job in
Europe!
HIGHLIGHTED
business
history
lightbulb
DESCRIPTION
Join Sutherland - Where Your Career Soars!
About us!
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
About your next great opportunity:
As a QA Specialist, you will be responsible for enhancing our customer experience initiatives, analyzing customer feedback, and implementing strategies to improve overall customer satisfaction.
Responsibilities:
- Analyze customer feedback to identify strengths and areas for improvement
- Share ideas to improve the customer experience and enhance product satisfaction
- Collaborate with cross-functional teams to resolve issues and support customer needs
- Monitor customer interactions to ensure consistent, friendly, and on-brand communication
- Conduct quality checks and provide constructive feedback to help the team improve
- Track and interpret trends in data and reports to guide strategy
- Support continuous improvement initiatives across customer experience projects
- Mentor junior team members and contribute to their professional development
- Create and maintain training materials and service guides
REQUIREMENTS
- Fluent in Czech/German language - C1/C2
- Good knowledge of English language - B2
- 1+ year of experience in a similar role
- Strong communication skills—clear, friendly, and professional in both speaking and writing
- Skilled at problem-solving and process improvement
- Proficient in Microsoft Office (especially Excel and PowerPoint); experience with CRM and feedback tools
- Team-oriented, collaborative, and organized with a sharp eye for detail
- Comfortable multitasking and prioritizing in a fast-paced environment
- Proactive, adaptable, and eager to learn new tools and techniques