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DESCRIPTION
Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation.
Responsibilities:
- Provide professional customer service for inquiries about company products and services
- Open client accounts according to guidelines
- Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
- Maintain in-depth knowledge of company products and services for accurate information
- Identify selling opportunities based on customer needs
- Handle card cancellation and blocking requests
- Issue new cards and handle renewals
- Process transactions and outgoing payments accurately in company systems
- Adhere to company policies, security guidelines, and industry standards
- Keep required records
- Assist with data gathering through phone, email, and chat
- Support invoicing and payment allocation according to company policies
- Assist with administrative tasks following company instructions
- Communicate and collaborate with country coordinators and other departments
- Monitor loan repayments and allocate payments in records
- Perform other ad hoc duties as assigned.
REQUIREMENTS
• Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
• University degree in Banking, Financial Services or other related areas
• Native or fluent level of German along with a fluent level of English (both spoken and written)
• Strong communication skills, both verbal and written
• Computer literacy
• Team player, eager to learn and grow within the industry.
• Customer oriented
• Willingness to learn and expand horizons