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DESCRIPTION
We are seeking a highly motivated individual to join the Customer Support Team for a world-famous delivery company. The position is based in beautiful Porto, the second biggest city in Portugal! As a Customer Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our Norwegian customers and troubleshooting delivery issues.
Our client is a global community of customer experience experts. They are curious, driven, lifelong learners committed to some of the world’s most beloved brands. We are looking for a Danish Technical Support and User Enablement Expert who loves helping others, is passionate about excellent customer service, and has a true interest in technology and AI. This is the perfect opportunity for a dedicated and enthusiastic individual to join their team.
REQUIREMENTS
- Native or fluent in Danish;
- Intermediate English skills (B2+) – written and spoken;
- Experience in customer support is a plus;
- A positive attitude and the ability to handle stressful situations;
- Active listening skills and strong interpersonal abilities to build rapport with customers;
- Resourceful and creative in finding solutions and workarounds