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DESCRIPTION
Are you passionate about delivering outstanding service and building trusted relationships with demanding clients? Do you enjoy handling a wide variety of requests, from the simplest to the most exceptional, while maintaining a calm, elegant, and solution-oriented approach?
This is an excellent opportunity to join a well-established, international in-house company based in the heart of Paris. You will support Premium Members through high-end concierge services, becoming a trusted point of contact for clients who expect excellence at every interaction.
Our client is a global reference in premium concierge and lifestyle management services, working in close partnership with leading luxury, lifestyle, and financial brands. The company places people at the center of everything it does, offering a structured environment, strong internal culture, and long-term career development opportunities within an international group.
The Role
As a French Speaking Generalist Concierge, you will be the first point of contact for Premium Members, handling a wide range of lifestyle-related requests while delivering a consistently high standard of service.
Your responsibilities will include:
- Acting as the first telephone point of contact for Premium Members
- Managing and coordinating client requests, from everyday needs to unique, tailor-made experiences
- Identifying client needs and providing personalized advice and recommendations within agreed timelines
- Handling member requests related to payment solutions and insurance topics
- Anticipating client expectations and consistently going beyond their expectations
- Working closely within a demanding and dynamic team focused on service excellence
What You Bring to the Role
- Native or near-native level of French and conversational English
- A minimum education level equivalent to a BTS
- Previous experience in customer service, hospitality, travel, tourism, or premium service environments
- Excellent communication and interpersonal skills with a strong service-driven mindset
- A proactive, empathetic, and solution-oriented attitude
- Strong organizational skills and the ability to manage multiple requests simultaneously
- Confidence using digital tools and standard office software
What’s in It for You
- Permanent CDI contract (35 hours per week)
- Continuous working hours within a shift range between 7:00 and 22:00
- Position based in Paris, in the lively Marais district
- Hybrid work model with 2 days of remote work per week
- Comprehensive onboarding and ongoing professional training
- Long-term career development opportunities within an international group
- Modern offices in central Paris with exceptional working conditions
- 60% coverage of meal vouchers
- 75% reimbursement of public transport (Navigo) and sustainable mobility package
- A friendly, inclusive, and supportive work environment with regular team events
- An employer committed to diversity, inclusion, and equal opportunities
If the world of premium service appeals to you and you are driven by client satisfaction, this role offers the chance to grow within a high-end, people-focused environment where quality truly matters.