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Polish speaking Customer Service Representative

Athens , Greece

Concentrix Greece

Mandatory:

Polish Mother tongue

Company

Concentrix Greece

Employment type

Full time

Experience

Entry level

DESCRIPTION

We are recruiting Customer Service Representatives for our clients, some of the top players on the global market in the retail industry. Join our team of #GameChangers in Athens and bring out your communications skills

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Polish. We are bringing Customer Service Representatives on board for our clients.

What you’ll be doing at Concentrix

Manage inbound calls, emails, or live chats

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling quotas

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

REQUIREMENTS

What we’re looking for

Proven customer support experience or experience as a client service representative

Fluent in Polish

Good level of English

Strong focus on customer needs and understanding of how customers can behave

Strong communication, problem-solving and active listening skills

Strong written skills

Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

Sense of ownership and pride in your performance and its impact on the company’s success

Phone Calls jobs abroad

DESCRIPTION

REQUIREMENTS

SKILLS

ARE YOU THE PERFECT CANDIDATE?