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DESCRIPTION
Finnish Speaking Service Desk Representative (Maternity Cover)
Job details
Role type: Fixed-term (maternity cover)
Employment type: Full-time, 40 hours/week
Work mode: Hybrid
Location: Budapest, Hungary, 9th District, Mill Park office building
You are
Advanced in Finnish language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
You have willing-to-learn attitude & customer-focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in shifts
REQUIREMENTS
Job responsibilities
Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries in Finnish language via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level