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DESCRIPTION
Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? At the same time, are you drawn to opportunities abroad and can envision advancing your career in the vibrant capital of Portugal, Lisbon?
We are currently seeking Dutch-speaking Customer & Client Support professionals who are eager to kickstart their careers in the dynamic capital city of Lisbon, Portugal.
About the Company:
Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions. Established in 1994, it has experienced significant growth since its inception. With offices and delivery centers across the world, including North America, Europe, Asia, and Australia, the company serves clients in diverse industries such as finance, healthcare, manufacturing, retail, technology, and communications. Collaborating closely with its clients, the company assists in optimizing their business processes, adopting new technologies, and overcoming business challenges. Renowned for its expertise in areas like artificial intelligence, machine learning, cloud computing, digital transformation, and Agile methods, the company has received numerous awards for its achievements in the IT sector and ranks 194th on the Fortune 500 list.
Your Responsibilities:
Responding to customer inquiries via phone, email, or chat Identifying customer issues
Performing troubleshooting to find solutions
Documenting each action taken
Categorizing cases and potential errors
Assisting customers in using paid products
Escalating complex issues according to established procedures
REQUIREMENTS
Your Profile:
Fluent Dutch skills ( C2 / Native proficiency)
B2 level of English
Excellent communication skills (both oral and written) and interpersonal abilities
Quick grasp and adaptability in learning new processes, concepts, and skills
Outstanding organizational skills and time management
Strong communication skills, both verbally and in writing
Exceptional native-level written and oral communication skills in the supported language
Proactive attitude and strong team spirit
Organized and capable of learning and understanding new processes, concepts, and skills, recognizing that operations are constantly evolving
Keen attention to detail and a desire to work precisely, efficiently, and at a high standard
Ability to not only handle customer emotions but also empathize with the customer's situation
**All applicants must possess an EU passport or valid residence permit.